In the event of any feedback or complaints, Auric recommends that clients contact their wealth manager or client advisor directly, who will endeavor to deal with the matter in a satisfactory manner.
If, exceptionally, a client is not satisfied with the way in which his/her concern has been dealt with, FIDLEG provides for mediation via an ombudsman's office to resolve disputes between clients and financial service providers. For this purpose, Auric has joined an ombudsman's office recognized by the Federal Department of Finance (FDF). The ombudsman's office is a neutral and cost-effective information and mediation office.
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